1.1 Introduction This Privacy Policy outlines how Shrimad Rajchandra Educational Trust a.k.a SRMD Divinetouch ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your") who access and use our website/CRM (the "Platform") and participate in our offline learning classes.

1.2 Information We Collect
*Personal Information
*From Parents:
* Names, contact information (phone numbers, email addresses), addresses, date of birth, payment information (credit/debit card details, bank account information), emergency contact information.
* Information provided during registration, such as child's name, age, interests, learning goals.
* Communication with us, including emails, phone calls, and chat messages.
* From Children:
* In some cases, we may collect limited information directly from children, such as their preferences for certain activities. We will always obtain verifiable parental consent before collecting any personal information from children.
* Usage Data:
* Information about how you use the Platform, such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Platform.

1.3 How We Use Your Information
* To provide and improve our services:
* Process registrations, manage student accounts, and facilitate class bookings. * Communicate with you regarding class schedules, updates, and important
announcements. * Process payments and issue receipts.
* Provide customer support and address any concerns.
* Personalize your experience on the Platform.
* To improve our services:
* Analyze usage data to understand user behavior and improve the functionality and user experience of the Platform.
* For marketing and communication:
* Send you newsletters, promotional offers, and updates about our programs (you can opt-out of these communications at any time).
* To comply with legal obligations:
* We may be required to disclose your information to comply with applicable laws and regulations, such as responding to legal requests or preventing fraud.

1.4 Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

1.5 Data Sharing
We may share your information with:
* Third-party service providers: We may use third-party service providers to assist us with certain functions, such as payment processing, email delivery, and data analysis. These providers will only have access to the information necessary to perform their functions and are obligated to maintain the confidentiality of your information.
* Legal authorities: We may disclose your information to law enforcement or other authorities as required by law or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a judicial proceeding.

1.6 Children's Privacy
We are committed to protecting the privacy of children. We will not knowingly collect any personal information from children under the age of [Age] without verifiable parental consent. If we learn that we have collected personal information from a child under the age of [Age] without parental consent, we will take steps to delete that information as soon as possible.

1.7 Your Rights
You have the right to:
* Access: Request access to the personal information we hold about you.
* Correction: Request correction of any inaccurate or incomplete personal information.
* Erasure: Request the deletion of your personal information in certain circumstances.
* Restriction: Request the restriction of processing your personal information in certain circumstances.
* Data portability: Request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.
* Withdraw consent: Withdraw your consent to the processing of your personal information at any time.

1.8 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and, if necessary, by sending you an email notification.

1.9 Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at Email: info@divinetouch.srmd.org or Tel: +919769984247